Payments and Refunds Policy
Discover our transparent Payments and Refunds Policy for digital downloads. Learn about secure payment methods, quick refund processing, and dedicated customer support to ensure a smooth and trustworthy shopping experience.
Payments FAQ
What Payment Methods do you Accept?
We have deployed third party payment gateways to process the payments for the orders placed. These gateways accept the following payment methods: Credit / Debit Cards, UPI, Net Banking, PayPal, etc. (payment methods may differ for every payment gateway deployed on the site).
Is it Safe to Make Payments on your website?
Yes, making payments on our website is safe and secure. We have deployed third party payment gateways to process the payments, and these gateways use industry-standard encryption and security measures to protect your payment information. You can visit the respective sites of these payment gateways and read their Privacy Policy.
Do you Store my Payment Information?
No, we DO NOT store your payment information. Your payment details are processed securely through the payment gateways we have deployed on the site, and we do not retain or have access to your sensitive financial data.
Why was my Payment Declined or not Authorized?
Payment authorization issues can occur for various reasons, including insufficient funds, incorrect card details, or security measures by your payment provider. If your payment is declined, please double-check your information or contact your payment provider for assistance.
Do you offer any Discounts or Promotions for Multiple Purchases?
We may occasionally offer discounts or promotions for selected products or site-wide. Certain products may be bundled together and there may be an overall discount available on the bundled products. Please check our website regularly or follow our social media handles to stay informed about any ongoing offers.
Are there any Additional Fees associated with my Purchase?
We DO NOT charge additional fees beyond the price of the digital products. However, please be aware that you may incur Currency Conversion Fees or Other Charges from your payment provider, depending on your location and the chosen payment method.
Can I request an Invoice or Ceceipt for my Purchase?
Yes, you will receive an email confirmation with an invoice or receipt for your purchase after completing the transaction. If you need an additional copy or have specific requirements, please contact us with your order details. This process may take some time to be completed.
What should I do if my Payment was Processed, but I didn't receive an Order Confirmation Email?
If you have successfully made a payment but DID NOT RECEIVE an order confirmation email, please check your SPAM or JUNK folder. If it's not there, please contact us with your order & payment details for further assistance.
Can I make a Payment in a Different Currency?
Our website may support multiple currencies, but the default currency for transactions is typically stated during the checkout process. Please ensure you select the appropriate currency for your payment to avoid any conversion fees or discrepancies.
Refund FAQ
Do you offer Refunds for Digital Product Purchases?
As a general policy, we DO NOT offer refunds for purchases of digital products. All sales of digital assets are considered FINAL.
What Qualifies for a Refund?
Due to the nature of digital products, refunds are typically NOT provided. However, in exceptional cases where there is a technical issue with the file(s) that cannot be resolved, we may consider issuing a refund. Please contact us with detailed information if you believe you qualify for a refund. Getting a refund is NOT GUARANTEED.
How Long does it take to Process a Refund?
ONLY if your refund is approved, it can take several business days for the refunded amount to appear in your account. The exact timeframe may vary depending on your payment method and financial institution.
Can I request a Partial Refund for Digital Asset(s)?
In general, we DO NOT offer partial refunds for digital products. If you encounter any issues with the purchased file(s), please contact us for assistance.
What Information do I need to provide when Requesting a Refund?
When requesting a refund, please provide your order details, the specific digital product(s) you're requesting a refund for, and a detailed explanation of the issue you've encountered. Upon reviewing your request, we shall decide whether to accept or reject the request.
Can I get a Refund if I've changed my mind about the Purchase?
Unfortunately, we DO NOT offer refunds for changes of mind or if you decide the digital product doesn't meet your preferences after the purchase is done. We recommend reviewing product details and previews thoroughly before making the purchase.
What if I'm Unable to Download the Digital Asset(s) I Purchased?
If you're experiencing difficulties with the download, please follow the steps mentioned in the Orders FAQ. If you continue to experience issues, please contact us for assistance.
Can I Dispute a Refund through my Payment Provider?
Before disputing a refund through your payment provider, we recommend reaching out to us first. We're here to assist and address any concerns you may have. Keep in mind, this process can take some time to resolve and the refund if approved, might take several business days to reflect in your bank account.
Can I get a Refund for the Digital Product(s) if I haven't Downloaded it yet?
Refunds for digital products are generally NOT offered based solely on the fact that the product has not been downloaded. Refunds are considered based on the specific circumstances and reasons provided for the request.